Frequently Asked Questions
Everything you need to know about shopping with SILVERSHOP
What materials are used in SILVERSHOP jewelry?
We specialize in high-quality 925 Sterling Silver. Many of our pieces are also plated in 18k Gold or Rhodium to ensure long-lasting shine and durability against tarnishing.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.
How should I care for my silver jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Do you offer a warranty on your products?
Yes, every SILVERSHOP purchase comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.